Returns & Refunds Policy — Haute Health

Effective Date: March 4, 2026 Last Updated: March 4, 2026

At Haute Health, we take pride in the quality of every product we sell. Please read this policy carefully before placing your order.

All Sales Are Final

Due to the nature of cannabis products and applicable health and safety regulations, we do not accept returns or exchanges. All sales are final once an order has been placed and payment received.

We strongly encourage you to review product descriptions, strain details, and customer reviews before purchasing to ensure the product is right for you.

Order Issues & Exceptions

While we cannot accept returns, we are committed to making things right if something goes wrong on our end. Please contact us at [email protected] within 48 hours of receiving your order if you experience any of the following:

Wrong Item Received

If you received a product that differs from what you ordered, we will send the correct item or issue store credit at our discretion. Please include your order number and a photo of the item received.

Damaged or Defective Product

If your product arrived damaged or in an unusable condition, contact us with your order number and photos of the damaged item and packaging. We will review your claim and resolve it on a case-by-case basis.

Missing Items

If an item is missing from your order, notify us within 48 hours of delivery with your order number and a photo of the package contents. We will investigate and reship or credit the missing item if the claim is verified.

Lost or Undelivered Packages

We offer a delivery guarantee on all orders shipped via Canada Post Xpresspost or Priority Mail. If your package is confirmed lost by the carrier, we will reship your order or issue a full store credit.

Please note:

We are not responsible for packages marked as delivered by the carrier but reported as not received — this must be investigated directly with Canada Post or the courier
We are not responsible for packages delayed due to weather, postal disruptions, or incorrect shipping addresses provided at checkout
If you provided an incorrect address, contact us immediately at [email protected] before your order ships — we cannot redirect packages once they are in transit

Perishable Products (Edibles)

Edibles and other perishable products are non-returnable and non-refundable under any circumstances due to food safety regulations. If your edibles arrived damaged, please contact us with photos within 48 hours and we will review on a case-by-case basis.

How to Submit a Claim

If you believe you qualify for a resolution under this policy, please follow these steps:

Email [email protected] with the subject line: Order Issue – [Your Order Number]
Include your full name, order number, and a clear description of the issue
Attach photos of the product, packaging, and any relevant shipping labels
Submit your claim within 48 hours of receiving your order — claims submitted after this window may not be eligible for resolution

We aim to respond to all claims within 2 business days.

Order Cancellations & Changes

Once an order is placed, changes and cancellations are only possible under the following conditions:

Order status is On Hold or Pending: You may cancel your pending payment, place a new order for the correct items, and resubmit payment
Order status is Processing or Completed: We are unable to make any changes or cancellations at this stage

To request a cancellation while eligible, email [email protected] immediately with your order number.