Privacy Policy — Haute Health

Effective Date: March 4, 2026 Last Updated: March 4, 2026

Haute Health (“we,” “us,” or “our”) operates the website haute-health.ca (the “Site”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our Site and placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us when you:

Create an account or place an order
Submit payment
Contact our support team
Leave a product review
Sign up for our newsletter or rewards program
Refer a friend

The types of personal information we may collect include:

Full name
Email address
Mailing/shipping address
Province of residence
Government-issued ID (for age verification purposes only)
Order history and purchase details
IP address and browser/device information
Communications sent to our support team

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders — including payment processing, packaging, and shipping
To verify your age — as required by law, we verify that all customers are 19 years of age or older (18+ in Alberta)
To communicate with you — including order confirmations, shipping updates, and support responses
To manage your account and rewards — including loyalty points, referral credits, and promotional offers
To improve our Site and services — including analysing usage patterns, fixing bugs, and improving the shopping experience
To send marketing communications — only if you have opted in; you may unsubscribe at any time
To comply with legal obligations — including applicable Canadian federal and provincial laws

3. Age Verification & Government ID

We are required by law to verify the age of all customers before completing a purchase.

You must be 19 years of age or older (18+ in Alberta) to purchase from Haute Health
We collect a copy of your government-issued ID (e.g. driver’s licence, passport) for this purpose only
Your ID is stored securely on our server and purged every quarter
We do not use your ID for any purpose other than age verification
We do not sell, share, or distribute your ID to any third party

4. Payment Information

We accept payment by Interac E-Transfer only. We do not collect, store, or process credit card numbers or banking credentials. All payment transactions are conducted directly through your financial institution. We only receive confirmation that payment has been sent.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Shipping couriers — we share your name and mailing address with Canada Post, Purolator, UPS, or FedEx solely for the purpose of delivering your order
Service providers — we may use trusted third-party services (e.g. email platforms, analytics tools) that process data on our behalf under strict confidentiality agreements
Legal requirements — we may disclose your information if required to do so by law or in response to a valid legal request

We do not share your personal information with advertisers or unrelated third parties.

6. Cookies & Tracking

Our Site uses cookies and similar tracking technologies to:

Keep you logged in to your account
Remember your cart contents
Analyse Site traffic and usage (via tools such as Google Analytics)
Improve the functionality and performance of our Site

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to provide services, comply with legal obligations, and resolve disputes.

Government ID: Purged every quarter
Order records: Retained for a minimum of 7 years as required by Canadian tax law
Account information: Retained until you request account deletion

8. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. Your Rights

As a Canadian resident, you have the following rights regarding your personal information under applicable privacy legislation (including PIPEDA and provincial equivalents):

Right to access — you may request a copy of the personal information we hold about you
Right to correction — you may request that we correct inaccurate or incomplete information
Right to withdrawal of consent — you may withdraw consent to marketing communications at any time by unsubscribing from our emails or contacting us directly
Right to deletion — you may request deletion of your account and associated personal data, subject to legal retention requirements

To exercise any of these rights, contact us at [email protected].

10. Children’s Privacy

Our Site is strictly for adults aged 19 and older (18+ in Alberta). We do not knowingly collect personal information from anyone under the applicable minimum age. If we become aware that a minor has provided us with personal information, we will delete it immediately.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.